REFUND AND RETURNS
Thank you for choosing CONSTANT MOTION YOGA LLC. We are committed to providing our customers with high-quality products and a satisfying shopping experience. If you are not satisfied with the items you have received, you may request after-sales service in accordance with the following Refund and Return Policy.
Please read the following terms carefully before requesting a return or refund.
I. Return Request Period
Customers may submit a return request within 30 days of receiving their items.
Return requests submitted after the specified timeframe may not be accepted.
II. Conditions for Returnable Items
To ensure the smooth processing of your return request, returned items must meet the following conditions:
The item has not been worn, used, or washed.
The item remains in its original condition.
Tags, packaging, and accessories are intact.
There is no artificial damage, stains, odors, or signs of wear.
Valid order information or proof of purchase can be provided.
If the returned item does not meet the above conditions, we reserve the right to refuse a refund or issue only a partial refund.
III. Non-Returnable Items
Returns or refunds are generally not supported in the following cases:
Items that have been worn, washed, or artificially damaged.
Incorrect size selection due to personal reasons (exchanges may be negotiable in some cases).
Orders that have exceeded the return period.
Items not purchased directly from this website.
IV. Product Quality Issues
If you receive an item under any of the following circumstances, please contact us as soon as possible after receipt:
The item has obvious quality defects.
You received the wrong item.
The item was damaged during shipping.
Items or accessories are missing.
Please provide the following information via email:
Order Number
Description of the issue
Photos of the item
Upon verification, we will arrange for a refund, exchange, or replacement shipment, depending on the specific situation.
V. Refund Details
After receiving and inspecting the returned item(s), we will notify you of the outcome of the refund review.
If the refund is approved:
The funds will be returned to your original payment account.
The actual time it takes for the funds to appear in your account may vary due to processing times by banks or payment institutions.
Shipping fees are generally non-refundable (exceptions may apply in cases involving product quality issues).
VI. Return Shipping Costs
- Returns Not Related to Quality Issues
If you request a return due to personal reasons (e.g., you do not like the item, the size does not fit, etc.), the return shipping costs are generally borne by the customer. - Returns Due to Product Quality Issues
If a return is necessitated by product quality issues, shipping errors (incorrect items sent), or transit damage, we will cover the associated costs following verification of the circumstances.
VII. Return Process
Please follow these steps to request a return:
Contact us via our customer service email.
Provide your Order Number and the reason for the return.
Await review by our customer service team and follow their return instructions.
Ship the item(s) back as instructed.
We will process your refund once we have received and inspected the returned item(s).
Packages returned directly without prior authorization may not be processed.
VIII. Return Address
Recipient Company: CONSTANT MOTION YOGA LLC
Return Address: 378 DALESFORD DR, LA PUENTE, CA 91744
Please do not return items directly without first contacting customer service.
IX. Order Cancellation
Unshipped Orders
Orders may be cancelled prior to shipment.
Shipped Orders
Once an order has been shipped, it cannot be cancelled directly. If you require a refund, please follow the return process outlined above after you have received the item(s).
X. Contact Information
If you have any questions regarding our refund or return policies, please contact us:
Company Name: CONSTANT MOTION YOGA LLC
Company Address: 378 DALESFORD DR, LA PUENTE, CA 91744
Customer Service Email: lydia@constantmotionyoga.cc
Thank you for your support and trust in CONSTANT MOTION YOGA LLC. We remain committed to continuously striving to provide you with an even better shopping experience.
